The KeConnect Acceptable Usage Policy assumes the honesty and good intent of our subscribers, therefore our services are provided in as unrestricted a manner as possible to allow our users to have the richest internet experience possible. We depend on the responsible conduct of our users to remain in a position to be able to do this.
We have created this Acceptable Use Policy (AUP) to protect our resources, and the resources of our customers and peering networks in order to provide a high-speed network, high availability services and to ensure that as an ISP, we comply with all relevant UK laws. This AUP must be read in conjunction with our Broadband Terms and Conditions. It is the responsibility of all users of the KeConnect network and services to ensure that they comply with the latest edition of the AUP at any given time.
This AUP may be revised, without notice, at any time, at the sole discretion of KeConnect Internet. Completion of the relevant application form, or connection to the service for the first time, is deemed to be an agreement to our Broadband Terms and Conditions and this AUP. In the event of a breach of this policy, KeConnect reserve the right to terminate all or part of any service with immediate effect, without recompense and delete any files held on our servers.
If you have any questions about any of our policies, please contact the Customer Service Manager.
Compliance with UK Law
It is an offence under UK law to transmit, receive or store certain types of files. You may not use our services to store or transfer material of an indecent, offensive or otherwise illegal nature. If you do, you may be subject to prosecution by the UK authorities under the Computer Misuse Act 1990.
Warranties and Disclaimers
Our service warranties and the extent of our liability are explained fully in our Broadband Terms and Conditions. By connecting to the KeConnect network, you agree to hold KeConnect harmless in the event of any legal claim regarding our services.
Security and Privacy
Login names and passwords must be kept secret and not be communicated to any third party. KeConnect must be notified immediately if they are compromised. Please keep a note of your password. If you forget or lose your password, you will need to contact support to have it changed. KeConnect will not guarantee the security or confidentiality of any data transmitted over our network. Where security or confidentiality is required, the customer must provide their own end-to-end security mechanism.
Internet Access
You may not transfer or give out your connection details for others to use. You are responsible for all traffic that is sent from your connection. It is therefore your responsibility to ensure that all software on your side of the connection is virus-free and up-to-date with all relevant security patches. In particular, server software running on public-facing ports, such as mail servers and proxy servers, must not be remotely exploitable. If we find malicious traffic emanating from your connection, we have an obligation to our other customers and peering networks to take urgent measures to block that traffic. In many cases, this can be achieved by selective port blocking, but in other cases, this will involve disconnecting and suspending the account until the issue has been resolved. If, in the opinion of KeConnect Internet you are deemed to be using the Broadband Service in a manner that makes abnormal demands on the network, or that amounts to unreasonably excessive use, restrictions maybe imposed.
Commercial and Consumer Usage
To ensure quality of service provision and network stability, KeConnect Broadband services are often described as, for ‘Commercial’ or ‘Consumer’ usage. Any breach of usage may be deemed as service misuse and could result in termination or automatic upgrade.
Messaging Services
Messaging services covers any transaction involving software that transmits messages from one user to another, such as e-mail, IRC, instant messaging or Usenet. Users may not abuse, or make physical threats against, another person via any type of messaging service, or any other electronic media/service we provide. Users must abide by the policies of any messaging or IRC networks they use. We will co-operate with the administrators of such networks to identify abusive users and restrict their access. Users are reminded that harassment, threatening or slanderous behaviour is prosecutable under UK law. Users may not forge the sender address of any messages to appear to be from someone they are not. E-mail Users may not use our services to send unsolicited commercial e-mail (known as ‘Spam’). KeConnect will block the mail services of any customer found to be sending such mail. Opt-in mailing lists are allowed; where it can be proved that subscribers did opt-in and that a suitable opt-out mechanism is available. KeConnect reserve the right to remove any mail older than 60 days from the server. It is the customer’s responsibility to ensure that mail is regularly collected and removed from KeConnect’s POP3 server. KeConnect strongly advise against the use of the POP3 option to keep mail on the server. If a POP3 mailbox contains an excessive amount of mail, KeConnect reserve the right to remove older mails from the mailbox to reduce its size.
You must ensure that any email servers connected to KeConnects network and operated by you are not configured to allow ‘open relay’. Customers who abuse any KeConnect service will be notified that their behaviour is unacceptable and may have their accounts suspended, terminated or blocked.
We reserve the right to restrict or block internet traffic to or from a Customer server, without prior notification, in the event of a failure to abide by this Acceptable Use Policy.
Web Space (Commercial)
By uploading to a KeConnect commercial Web server, the customer will be deemed to have accepted and agreed to the Standard Terms and Conditions of use of the Web space service. You will be responsible for the content of your site, including obtaining the legal permission for any works they include and ensuring that the contents of these pages do not violate UK law. KeConnect reserve the right, without notice or explanation, to remove material, which does not comply with company policy, such as material of an adult nature or pirated software. KeConnect reserve the right to suspend any or all of a site, if it is deemed to be causing excessive load or traffic, is adversely affecting the performance of other sites on the server, or is being abused by an external entity. It is the customer’s responsibility to ensure that their scripts aren’t vulnerable to these problems. The customer agrees not to advertise their Website via unsolicited commercial e-mail. KeConnect reserve the right to suspend a site, which has been advertised to initiate Spam attach at any time. KeConnect do not set hard quotas (a quota is the amount of Web space you have allocated) on commercial Web space. If you go over quota, your Website will continue to work, but you will be notified and an additional charge will be made. It is your responsibility to ensure your quota exceeds your usage at all times. You may upgrade your quota at any time by contacting your account manager. If a site is excessively over quota, KeConnect reserve the right to suspend the site. Subscribers will be held solely responsible for any defamatory, confidential, secret or other proprietary material made available via your web space site. KeConnect reserve the right to suspend any sites containing such material. Login names and passwords must be kept secret and not communicated to any third party, except for agencies, such as Web page designers, working on your behalf. KeConnect must be notified immediately if they are compromised. If someone were to gain access to your account password, they could tamper with files held on your site. Technical Support will only be provided for uploading, downloading and viewing pages. No support will be provided for HTML authoring or page design. The customer is ultimately responsible for ensuring that their site is suitably backed-up. KeConnect Internet takes backups of the commercial servers for disaster recovery purposes only. If the account is suspended for any reason, such as non-payment, access to the site, both for viewing and uploading, may also be suspended. On closing an account, the relevant data on this Web space will be deleted.
Attempted Security Breaches
Any attempt to breach the security of any machine is forbidden. Attempting to do so will result in immediate account termination and possible further legal action. Users may not run any program that monitors network packet data or any program that compromises the privacy of network traffic. It should be noted that attempting to breach security might lead to prosecution under the Computer Misuse Act 1990.
Non-Specific
Users may not mount an attack, by whatever means, against our system, or any other systems. Users may not run unauthorised mailing lists from, or through any of our machines, or mail servers. KeConnect owns any IP addresses assigned to customers. Assignment of this address space is valid as long as the criteria for the original assignment are still met and only for the duration of the service agreement between yourself and KeConnect who will have the right to re-assign the address space to another user upon termination of the agreement or an agreed period thereafter. This means that you will have to re-configure the addresses of all equipment using this address space if you continue to require global uniqueness of those addresses. Note that some Internet services do not require globally unique addresses if accessed through a NAT or application layer gateway/firewall. When using quota-based service, it is your responsibility to remain within your usage quota. KeConnect reserve the right to delete files for over-quota users if disk space is affecting the normal running of the server.
Technical Support
Technical Support exists for the benefit of KeConnect customers, providing support for questions relating directly to our services. Technical support is here to provide the best service possible to our customers, but can, at times, be stretched by having to answer unnecessary calls. When contacting Technical Support, please ensure that you have all relevant details to hand, including details of any specific error messages encountered. Please help us to help you.