What is a MAC?
A MAC (Migration Authorisation Code) is used in order that a broadband customer can switch from one Internet Service Provider to another without going through a cease and re-provide of the service.
The customer’s current ISP issues the MAC, which they then give to their new ISP during the broadband ordering process. The new ISP then uses the MAC to take over provision of the broadband service on a given day (typically 5 working days after the order has been confirmed as placed with the new ISP).
The only downtime that should occur when using the MAC process is the time it takes the customer to reconfigure their broadband hardware to use the new settings, username and password given to them by their new ISP after their connection with their old ISP stops working.
How do I request a MAC from KeConnect?
We rarely lose customers, as we pride ourselves on delivering a high quality broadband service to all our customers, as well as excellent customer service and technical help. However, in the unlikely event that you wish to request a MAC there are two ways that you can do this:
Request via Email
Send an email to our Customer Services team.
Request via Post
Write to:
KeConnect Internet
Pegasus One
Orion Business Park
Great Blakenham
Ipswich
Suffolk
IP6 0LW
Please make sure that you state your account number and the name of the provider that you will be giving the MAC to.
Other questions?
Should you have any questions about the MAC process that are not answered above, please contact our Customer Services department by email