KeVoice - PC/MOC Client Issues (CLOSED)
Last updated: 12/02/2008 15:35
Resolved at: 3.32pm
This issue has now been resolved. We would like to apologise once again for any inconvenience caused.
Update at: 1pm
Nortel have identified an issue with a ‘session manager’ and to rectify this issue there will be a 2-5 minute period of disruption where users already on a call shouldn’t be affected however users trying to initiate calls during this period may not establish a connection.
Reported at: 10.32am
A limited number of KeVoice VoIP customers will be experiencing problems with their PC Clients and Multimedia Office Clients.
They are getting messages such as “unable to retrieve service package” and “the server is unable to process this request”.
Users of the i200x desktop phones and or other hardware devices are still able to make and receive calls.
We are also currently investigating an equally finite amount of users who may be unable to dial certain mobile numbers.
A priority case has been raised with Nortel and further updates will follow.
We would like to apologise for any inconvenience caused during this period.