KeVoice Outage (CLOSED)
Last updated: 02/04/2008 19:52
Resolved at 18:17
This has now been rectified. The new line card has been installed by our partners.
Apologies for any inconvenience.
Update at 17:02
There will be another update at 18:00 hrs.
Our partners are waiting on the line card hardware to arrive, then to be installed and therefore there will be no resolution until around 19:00 hrs this evening.
Apologies for any inconvenience.
Update at 16:12
The partner is aware of the problem and is working towards a resolution. Additional updates will be provided as soon as we get more information, currently the situation remains.
There will be another update at 17:00 hrs
A priority 1 call is still in execute with our partner.
Apologies for any inconvenience.
KeVoice Outage
VoIP subscribers who have 0845, 0870, 0844 0871, 0800 and 0203 numbers are currently not able to receive inbound calls. This is due to a major service outage in London telephone exchange of one of our inbound connectivity partners. All non London geographic numbers are operating normally as are outbound calls and VoIP to VoIP.
Users when calling will receive an engaged tone on the handset when in fact that user may not be genuinely engaged. Non geographical numbers that also point to ISDN / ISDN2 and BT services will also fail, however users will be able to call the direct ISDN number to establish the call.
A priority 1 call is still in execute with our partner who is aware of the problem and working towards a resolution.
Apologies for any inconvenience this will be causing - there will be another update at 16:00.