KeVoice Outage (CLOSED)
Last updated: 22/02/2008 17:11
Resolved at 16:27
The Nortel Platform has been stable for over three hours and they are happy that the situation can be resolved.
Whilst the platform is stable Nortel are also looking into the root cause of this morning’s problem and hopefully provided a long term solution as the frequency of issues has been apparent recently. We again would like to apologise for any inconvenience caused during this period.
Update at 15:19
We will continue to closely monitor the network over the coming hour and a further update will sent at 16:00 hrs. They will also be looking into the root cause of this morning’s problem and hopefully provided a long term solution. We again would like to apologise for any inconvenience caused during this period.
Update at 13:58
The platform has continued to remain stable following our engineering works. We will continue to closely monitor the network over the coming hour and a further update will sent at 15:00 hrs. We again would like to apologise for any inconvenience caused during this period.
Update at 13:13
Work to resolve this issue on the platform does seem to have resolved the situation. As the problem has been intermittent we are now closely monitoring the service and should be able to confirm the issue as fully resolved shortly. A further update will sent no later than 14:00 hrs. We again would like to apologise for any inconvenience caused during this period.
Update at 12:15
Our Network Operations team is continuing with the investigation of this fault as a priority one case and a further update will sent at 13:00 hrs. We again would like to apologise for any inconvenience caused during this period.
Update at 11:00
Our network operations team who are continuing investigation of this fault with Nortel. This is a priority one case and a further update will sent at 12PM. We again would like to apologise for any inconvenience caused during this period.
Reported at 10:10
A limited amount of customers may find that their handsets or soft clients (PC Client and Multimedia Office Client) are currently intermittently unable to authenticate to our platform. Also some customers may find that they have a dial tone on their handset however calls occasionally may not be able to complete.
Intermittent call completion when dialling from i200x,PC/MOC Clients, ATA’s, IAD’s and IP phones e.g Linksys.
General logging in issues PC/MOC Clients, ATA’s IAD’s and IP phones.
Downloading service package and presence issues.
A priority one case has been raised with our VoIP operations team who are currently investigating the fault.