KeVoice Outage (CLOSED)
Last updated: 19/12/2007 13:12
Resolved at: 13:25
We are happy to confirm that this fault is now resolved and we would like to thank you for your patience during this period. We apologise for any inconvenience caused.
Update at: 12:00
We are continuing to work on this fault as a priority 1 case. We believe the fault has been resolved however we will closely monitor the issue over the next 30 minutes before fully confirming this. The next update will be sent at approximately 13:00.
Reported: 11:45
Some KeVoice customers may currently intermittently be unable to make and receive calls.
When making an outbound or inbound call some users may find that the line becomes silent and the call never connects. Should this happen we would advise that the end user retries as this fault is intermittent and the call may connect at the next attempt.
Our network operations team are currently looking into this issue and the case is being worked on as a priority 1. The next update will be sent at approximately midday.
Please accept our apologies for any inconvenience that this is causing.