Broadband Assurance - £9.99/month
Priority ADSL fault reporting, response from BT to KeConnect within 3 working hours of fault being reported and follow up response within 20 working hours. Covered by a BT Service Level Guarantee. Covers the ADSL connection from telephone exchange to end users premises only. Broadband Assurance minimum response times are reliant on 24-hour access being made available at the end user site should a BT engineer need to be dispatched. The BT engineer will contact the end user directly to confirm attendance. If 24-hour access is not available, the next engineer appointment within working hours will be offered.
Router Support Pack - £9.78/month
Now includes ZyXEL P660-HW ADSL router worth £39.99!
Provides fast-track telephone support and Router Replacement Guarantee*
- Fast-track technical telephone support via a lo-call phone number (08450 506050).
- Router Replacement Guarantee (router replacement by next business day on requests before 3pm).
*Router Replacement Guarantee only provided with routers approved by KeConnect Internet. For details of latest approved routers from KeConnect Internet please click here.
Static IP Addresses - £4.99/month
Provides an additional 4 static IP addresses for use with KeConnect Broadband.