Over the August Bank Holiday KeConnect will be open the following hours:

• Saturday 23rd August - 10am - 2pm

• Monday 25th August - Closed

• Tuesday 26th August - 9am - 9pm

We are happy to confirm that this fault is now resolved and we would like to thank you for your patience during this period. We apologise for any inconvenience caused.

Update at: 12:00

We are continuing to work on this fault as a priority 1 case. We believe the fault has been resolved however we will closely monitor the issue over the next 30 minutes before fully confirming this. The next update will be sent at approximately 13:00.

Reported: 11:45

Some KeVoice customers may currently intermittently be unable to make and receive calls.

When making an outbound or inbound call some users may find that the line becomes silent and the call never connects. Should this happen we would advise that the end user retries as this fault is intermittent and the call may connect at the next attempt.

Our network operations team are currently looking into this issue and the case is being worked on as a priority 1. The next update will be sent at approximately midday.

Please accept our apologies for any inconvenience that this is causing.

The Nortel Platform has been stable for over three hours and they are happy that the situation can be resolved.

Whilst the platform is stable Nortel are also looking into the root cause of this morning's problem and hopefully provided a long term solution as the frequency of issues has been apparent recently. We again would like to apologise for any inconvenience caused during this period.

Update at 15:19

We will continue to closely monitor the network over the coming hour and a further update will sent at 16:00 hrs. They will also be looking into the root cause of this morning's problem and hopefully provided a long term solution. We again would like to apologise for any inconvenience caused during this period.

Update at 13:58

The platform has continued to remain stable following our engineering works. We will continue to closely monitor the network over the coming hour and a further update will sent at 15:00 hrs. We again would like to apologise for any inconvenience caused during this period.

Update at 13:13

Work to resolve this issue on the platform does seem to have resolved the situation. As the problem has been intermittent we are now closely monitoring the service and should be able to confirm the issue as fully resolved shortly. A further update will sent no later than 14:00 hrs. We again would like to apologise for any inconvenience caused during this period.

Update at 12:15

Our Network Operations team is continuing with the investigation of this fault as a priority one case and a further update will sent at 13:00 hrs. We again would like to apologise for any inconvenience caused during this period.

Update at 11:00

Our network operations team who are continuing investigation of this fault with Nortel. This is a priority one case and a further update will sent at 12PM. We again would like to apologise for any inconvenience caused during this period.

Reported at 10:10

A limited amount of customers may find that their handsets or soft clients (PC Client and Multimedia Office Client) are currently intermittently unable to authenticate to our platform. Also some customers may find that they have a dial tone on their handset however calls occasionally may not be able to complete.

Intermittent call completion when dialling from i200x,PC/MOC Clients, ATA's, IAD's and IP phones e.g Linksys.

General logging in issues PC/MOC Clients, ATA's IAD's and IP phones.

Downloading service package and presence issues.

A priority one case has been raised with our VoIP operations team who are currently investigating the fault.

Customers will see a reply similair to the below:
host mx2.hotmail.com [65.54.245.40]: 550 SC-001 Mail rejected by Windows Live Hotmail for policy reasons. Reasons for rejection may be related to content with spam-like characteristics or IP/domain reputation problem

This is an ongoing issue that we are working towards resolving as soon as possible with minimal disruption.

We have been notified by one of our suppliers that they need to carry out emergency planned work on one of our fibre links between London and our Ipswich datacentre.

During this window there will be intermittant connectivity that will affect all leased line customers and all other co-located servers connected via our Ipswich datacentre.

Please accept our apologies for the short notice and any inconvenience caused.

• Thursday 1st May - 9am - 9pm
• Friday 2nd May - 9am - 9pm
• Saturday 3rd May - 10am - 2pm
• Sunday 4th May - CLOSED
• Monday 5th May - CLOSED
• Tuesday 6th May - 9am - 9pm

On Sunday 4th May 2008, we are upgrading the server that currently handles POP3 email for the KeConnect mail cluster.

The server is being replaced by a higher specification machine with greater performance and storage capacity.

During the maintenance window above, there will be NO loss of mail and there will be times when the POP3 server is unavailable - this status message will be updated once the work is completed.

Please note: Customers using our Intamail service will not be affected.

Please accept our apologies for any inconvenience caused.

This work was completed at 02:45.